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Guarantees

Residential Service Guarantees

100% Satisfaction Guarantee

If for any reason you are not completely satisfied with our installation, service or repairs, we will do the job again to your satisfaction, FREE.

Lifetime Workmanship

We will return to your home for the life of the product we installed to correct any installation or workmanship issues, FREE of Charge.

Cleanliness Guarantee

We will leave your home as if we were never there. If you are not happy with the way we leave your home, we will send a professional cleaning company to clean up, Free of charge or treat your family to dinner.

Service Guarantees

Customer Service Guarantee

Our service and installation technicians are the best in skill, attitude, and workmanship. We will care for your home, educate you of potential solutions, and complete your work with speed and precision. If we have not performed in accordance with these high standards, we will treat you to dinner.

Service Response Guarantee

We will pay for you and your family to stay at a local hotel if we cannot repair the heating, cooling, electrical or plumbing system we installed within 24 hours of your call for service. This guarantee is good for the first five years after your system is installed.

Other Service Warranties

  • General Heating, Cooling, Electrical and Plumbing repairs: 2-years parts and labor
  • Drain (waste) line clearing: 30 days (no warranty on roots)
  • Main water line replacement:
    • 5 years parts and labor (schedule 80 PVC)
    • 2 years parts and labor (polyethylene)
  • Main Sewer Line Replacement: 5-year parts and labor
  • Main Sewer Line Repair: 1-year parts and labor

 

HVAC Specific Guarantees

No Lemon Guarantees

Designed to protect you against major breakdowns on the critical components of a system.

  1. Heat Exchanger: If the heat exchanger fails on your new furnace within ten years of installation, we will replace the entire furnace absolutely FREE. Ask your comfort consultant for details.
  2. Air Conditioner/Heat Pump: If the compressor fails on your new air conditioner or heat pump within three years of installation, we will replace the entire outdoor unit absolutely FREE. Ask your comfort consultant for details.

2-year Money Back Guarantee

If your new system fails to keep you comfortable up to two years after installation, Campbell & Company will make unlimited attempts to resolve the issues up to and including removing your new system and refunding 100% of the purchase price.

2-year Performance Guarantee

If your new system fails to perform optimally for up to two years after installation, Campbell & Company will make unlimited attempts to resolve the issue. And, if we cannot resolve the issues with the existing equipment, Campbell & Company will replace the system with a new system of equal value absolutely free!

10-year Parts and Labor Warranty

Campbell & Company will repair or replace all system components if the equipment fails as a result of a manufacturer’s defect within ten years of installation. Available upon request.

 
 

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